History - ICMA

History

1984

Established market research agency serving business-to-business clients and based in Waterloo, Belgium

1985

Developed specialisation in customer satisfaction and employee motivation

1991

Opened Dutch office in Utrecht, The Netherlands

1993

Introduced Dutch call centre and relocate Dutch operations to Oudenbosch

2005

Established UK consulting office and fieldwork centre (London and Chester), Launched CPI (Customer Performance Index) and PPI (People Performance Index)

2006

Extended practice to the United States, opening an office in Dallas, Texas

2007

Moved expanding Dutch practice and UK fieldwork centre to new offices

News

ICMA International Benchmarks

Each year ICMA runs a series of benchmarking surveys.

ICMA International's Dutch office has moved

ICMA International's Dutch office has moved. The new location has added call centre capacity and more productive work space for our expanding team. Please note our new contact information

Puzzled by Complexity?

ICMA International prides itself on simplifying complex business issues for its clients. Using our unique methodology we help to identify the barriers to success and our structured processes guide the way through each and every project.